{"id":12326,"date":"2025-01-19T12:20:43","date_gmt":"2025-01-19T20:20:43","guid":{"rendered":"http:\/\/www.sumologic.com\/?post_type=resource&p=12326"},"modified":"2026-03-19T06:39:49","modified_gmt":"2026-03-19T14:39:49","slug":"pagerduty","status":"publish","type":"resource","link":"https:\/\/www.sumologic.com\/case-studies\/pagerduty","title":{"rendered":"PagerDuty"},"content":{"rendered":"\n
<\/div>\n\n\n\n

Challenge<\/h3>\n\n\n\n

Founded in 2009, PagerDuty has grown rapidly and is now a leader in digital operations management. More than 19,000 customers across the globe rely on PagerDuty to deliver a better digital experience by identifying issues and opportunities in real time and bringing together the right people to fix problems faster and prevent them in the future.<\/p>\n\n\n\n

As an innovative tech company that processes billions of events to support its customer use cases, PagerDuty relies on real-time data to understand performance\u2014from the platform\u2019s core infrastructure to several hundred microservicess running in AWS to efficiently manage customer inquiries and support operations. Data intelligence is essential for PagerDuty to deliver on its SLA commitments for a high-quality customer experience.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Solution<\/h3>\n\n\n\n

PagerDuty selected Sumo Logic\u2014a reliable and scalable cloud-native solution\u2014to provide much-needed operational insights. \u201cWe engaged Sumo Logic\u2019s professional services team to assist with an accelerated migration to the platform. With that hands-on support, we completed the migration in three months. The customer service from Sumo Logic during that effort was fabulous, and we continue to receive the highest quality service that sets the standard to which we compare other vendors,\u201d said David Bresci, senior manager of site reliability engineering (SRE) at PagerDuty.<\/p>\n\n\n\n

<\/div>\n\n\n
<\/div>
\u201cSince adopting Sumo Logic we\u2019ve never had to worry if it will scale to our data volumes. I\u2019m 100% convinced we made the right choice in Sumo Logic.\n\u201d<\/div><\/div>

David Bresci, Sr Manager of Site Reliability Engineering<\/p><\/div>

\"David<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n
<\/div>\n\n\n\n

Results<\/h3>\n\n\n\n

Visibility that improves customer experience and
mitigates risk<\/strong><\/p>\n\n\n\n

Sumo Logic\u2019s monitoring and custom dashboards provide PagerDuty with visibility across developers, support, and security teams. There are 400 users who rely on the Sumo Logic platform for daily searches and inquiries, making it fast and efficient for team members to troubleshoot development issues and rapidly respond to customer support cases.<\/p>\n\n\n\n

The development teams use insights from Sumo Logic to understand how code changes are impacting the platform and the customer experience. They rely on baseline data to understand what the standard performance for the microservice should look like. Leveraging Sumo Logic during an incident response effort, the team has a library of troubleshooting queries and pre- built dashboards at their fingertips to assess if a microservice performance is improving or not, which streamlines the process for engineering to resolve development issues in a pinch.<\/p>\n","protected":false},"excerpt":{"rendered":"

PagerDuty uses Sumo Logic to gain greater visibility across its infrastructure and microservices to deliver better digital experiences to its 19,000 customers.<\/p>\n","protected":false},"author":4,"featured_media":58543,"template":"","meta":{"_acf_changed":true,"show_custom_date":false,"custom_date":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","place_holder_image_url":"","post_reading_time":"2","notification_enabled":false,"notification_text":"","notification_logo":"","notification_expiration_time":0,"is_enable_transparent_header":false,"selected_taxonomy_terms":{"resource-type":[29],"resource-solution":[52,45],"translation_priority":[221]},"selected_primary_terms":{"resource-type":[],"resource-solution":[]},"learn_more_link":[],"featured_page_list":[],"notification_enabled_post_list":[],"_gspb_post_css":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3185,3180,3170","_relevanssi_noindex_reason":"","inline_featured_image":false},"resource-type":[29],"resource-solution":[45,52],"class_list":["post-12326","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-case-studies","resource-solution-case-study","resource-solution-devops-and-it-operations"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/resource\/12326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/users\/4"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/media\/58543"}],"wp:attachment":[{"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/media?parent=12326"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/resource-type?post=12326"},{"taxonomy":"resource-solution","embeddable":true,"href":"https:\/\/www.sumologic.com\/wp-json\/wp\/v2\/resource-solution?post=12326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}